KIT Statistics
KIT has one of the highest answer rates in the industry. Our average answer rate is higher than 90%. This means on average, your customers will get a live answer at least 90% of the time.
KIT hold times. In recent surveys, nearly 80% of all customers calling into their companies support center stated that the hold time was unsatisfactory. With KIT, your customers will experience an average hold time of less than 60 seconds! On average, our hold times are less than a minute, making this one of our greatest values when it comes to customer support.
We do not set time limits on our calls. We'll take as long as we need to in order to resolve a customer's issue.
On average, our support staff has been employed with KIT at least 3 years. We pride ourselves in having a staff that is not constantly being replaced with new staff. Our reps will get to know your customers and give them the level of support they deserve.
Ongoing training is always being done at KIT. This allows us to keep our hold times and answer rate set to a higher standard than most support companies. We hire as needed, so if we are to add customers, we also add support representatives.
We keep up with the changes and adjust to new changes to the different areas of support. Extensive training is always performed for each company we support.